.sidebar{position:fixed;left:0;top:0;width:280px;height:100vh;background:#fffffffa;-webkit-backdrop-filter:blur(20px);backdrop-filter:blur(20px);border-right:1px solid rgba(229,231,235,.8);z-index:1000;display:flex;flex-direction:column;overflow-y:auto;transition:all .3s cubic-bezier(.4,0,.2,1);box-shadow:2px 0 8px #0000000d}.sidebar.compact{width:70px}.sidebar.compact .sidebar-header{padding:1rem .5rem;align-items:center}.sidebar.compact .nav-item{margin:.25rem .5rem}.sidebar.compact .nav-link{justify-content:center;padding:.75rem}.sidebar.compact .nav-icon{margin-right:0}.sidebar-toggle{position:absolute;right:-15px;top:50%;width:30px;height:30px;border-radius:50%;background:#fff;border:1px solid #E5E7EB;color:#6b7280;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all .3s ease;z-index:10;box-shadow:0 2px 8px #0000001a;opacity:0;pointer-events:none}.sidebar:hover .sidebar-toggle{opacity:1;pointer-events:auto}.sidebar-toggle:hover{background:#fef2f2;color:#175792;border-color:#fc8b8b}.sidebar-header{padding:2rem 1.5rem;border-bottom:1px solid #E5E7EB;background:linear-gradient(135deg,#f9fafb,#fef2f2);display:flex;flex-direction:column;gap:1rem;align-items:center}.logo-container{display:flex;align-items:center;gap:1rem}.logo-icon{width:48px;height:48px;display:flex;align-items:center;justify-content:center;transition:transform .3s ease}.sidebar:hover .logo-icon{transform:scale(1.02)}.logo-text{display:flex;flex-direction:column}.logo-primary{font-family:Montserrat,sans-serif;font-size:20px;font-weight:700;color:#111827;letter-spacing:-.5px}.logo-secondary{font-size:11px;font-weight:600;color:#6b7280;letter-spacing:1.5px;text-transform:uppercase}.nav-section{padding:1.5rem 0}.nav-label{padding:0 1.5rem;margin-bottom:.75rem;font-size:11px;font-weight:600;color:#9ca3af;text-transform:uppercase;letter-spacing:1px}.nav-menu{list-style:none;padding:0;margin:0}.nav-item{position:relative;margin:.25rem .75rem}.nav-link{display:flex;align-items:center;gap:1rem;padding:.875rem 1rem;text-decoration:none;color:#6b7280;border-radius:12px;border:1px solid transparent;transition:all .3s cubic-bezier(.4,0,.2,1);position:relative;overflow:hidden}.nav-link:before{content:"";position:absolute;top:0;left:0;width:0;height:100%;background:linear-gradient(90deg,#b0272614,#b027260a);transition:width .3s ease}.nav-link:hover{color:#175792;background:#fef2f2}.nav-link:hover:before{width:100%}.nav-item.active .nav-link{background:linear-gradient(135deg,#fef2f2,#fef2f2);color:#124670;border:1px solid #FEE2E2;box-shadow:0 2px 8px #b0272626}.nav-item.active .nav-link:after{content:"";position:absolute;left:0;top:50%;transform:translateY(-50%);width:3px;height:24px;background:linear-gradient(180deg,#175792,#124670);border-radius:0 3px 3px 0}.nav-icon{width:36px;height:36px;display:flex;align-items:center;justify-content:center;background:#f3f4f6;border-radius:10px;font-size:16px;transition:all .3s ease}.nav-item.active .nav-icon{background:linear-gradient(135deg,#175792,#124670);color:#fff;box-shadow:0 4px 8px #b027264d}.nav-link:hover .nav-icon{background:#fef2f2;color:#175792}.nav-link span{font-size:14px;font-weight:500;letter-spacing:.2px}.sidebar-footer{margin-top:auto;padding:1.5rem;border-top:1px solid #E5E7EB;background:linear-gradient(135deg,#f9fafb,#fef2f2)}.user-profile{display:flex;align-items:center;gap:1rem;padding:1rem;background:#fff;border-radius:12px;border:1px solid #E5E7EB;transition:all .3s ease;position:relative}.user-profile:hover{background:#fef2f2;border-color:#fee2e2;box-shadow:0 2px 8px #b027261a}.logout-button{background:none;border:none;color:#9ca3af;cursor:pointer;padding:.5rem;border-radius:8px;transition:all .3s ease;display:flex;align-items:center;justify-content:center;margin-left:auto}.logout-button:hover{background:#fee2e2;color:#175792}.logout-button i{font-size:16px}.user-avatar{width:44px;height:44px;background:linear-gradient(135deg,#175792,#124670);border-radius:12px;display:flex;align-items:center;justify-content:center;font-size:16px;font-weight:600;color:#fff;box-shadow:0 4px 8px #b027264d}.user-info{flex:1;overflow:hidden}.user-name{font-size:14px;font-weight:600;color:#111827;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-bottom:.25rem}.user-role{font-size:12px;color:#6b7280;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.sidebar::-webkit-scrollbar{width:6px}.sidebar::-webkit-scrollbar-track{background:#f3f4f6}.sidebar::-webkit-scrollbar-thumb{background:#fee2e2;border-radius:3px}.sidebar::-webkit-scrollbar-thumb:hover{background:#fec5c5}@keyframes slideIn{0%{opacity:0;transform:translate(-10px)}to{opacity:1;transform:translate(0)}}.sidebar{animation:slideIn .5s ease-out}.nav-link{position:relative}.nav-link:after{content:"";position:absolute;bottom:0;left:50%;transform:translate(-50%);width:calc(100% - 2rem);height:1px;background:linear-gradient(90deg,transparent,rgba(176,39,38,.3),transparent);opacity:0;transition:opacity .3s ease}.nav-link:hover:after{opacity:1}@media (max-width: 1024px){.sidebar{width:240px}}@media (max-width: 768px){.sidebar{transform:translate(-100%);width:280px}.sidebar.open{transform:translate(0)}}.nav-link[data-tooltip]{position:relative}.nav-link[data-tooltip]:hover:before{content:attr(data-tooltip);position:absolute;left:calc(100% + 1rem);top:50%;transform:translateY(-50%);background:#fff;color:#111827;padding:.5rem 1rem;border-radius:8px;white-space:nowrap;font-size:14px;border:1px solid #E5E7EB;box-shadow:0 4px 12px #00000026;pointer-events:none;opacity:0;animation:tooltipFade .3s ease forwards}@keyframes tooltipFade{to{opacity:1}}.loading-container{position:relative;min-height:calc(100vh - 120px);display:flex;align-items:center;justify-content:center;background:transparent;padding:2rem}.loading-content{text-align:center;padding:3rem 4rem;background:#ffffffe6;backdrop-filter:blur(10px);-webkit-backdrop-filter:blur(10px);border:1px solid rgba(229,231,235,.8);border-radius:1rem;box-shadow:0 8px 32px #0000001a;max-width:360px;width:100%}.loading-spinner{margin:0 auto 2rem;width:48px;height:48px;display:flex;align-items:center;justify-content:center}.loading-spinner i{font-size:2.5rem;color:#175792;animation:spinner-bounce-rotate 1.2s cubic-bezier(.68,-.55,.265,1.55) infinite!important;filter:drop-shadow(0 0 20px rgba(176,39,38,.5));display:inline-block;transform-origin:center}@keyframes spinner-bounce-rotate{0%{transform:rotate(0) scale(1)}25%{transform:rotate(90deg) scale(1.1)}50%{transform:rotate(180deg) scale(1)}75%{transform:rotate(270deg) scale(.95)}to{transform:rotate(360deg) scale(1)}}.loading-message{font-size:1.125rem;color:#444;font-weight:400;margin:0 0 1.5rem;line-height:1.5;font-family:Open Sans,sans-serif}.loading-dots{display:flex;justify-content:center;gap:.5rem}.dot{width:8px;height:8px;background:#b02726cc;border-radius:50%;animation:pulse 1.5s ease-in-out infinite;box-shadow:0 0 10px #b0272666}.dot:nth-child(1){animation-delay:-.32s}.dot:nth-child(2){animation-delay:-.16s}@keyframes pulse{0%,80%,to{opacity:.95;opacity:.4}40%{opacity:.95;opacity:1}}@media (max-width: 640px){.loading-content{padding:2rem}.loading-spinner{width:60px;height:60px}.loading-message{font-size:1rem}}.call-highlighted{background:linear-gradient(135deg,#3b82f633,#ae1d211a)!important;border:2px solid rgba(176,39,38,.5)!important;box-shadow:0 4px 20px #b027264d!important;animation:highlightPulse 2s ease-in-out;transition:all .5s ease}@keyframes highlightPulse{0%{background:linear-gradient(135deg,#3b82f666,#ae1d2126);box-shadow:0 4px 25px #3b82f680}50%{background:linear-gradient(135deg,#b027264d,#6366f126);box-shadow:0 6px 30px #3b82f666}to{background:linear-gradient(135deg,#3b82f633,#ae1d211a);box-shadow:0 4px 20px #b027264d}}.call-stats-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:var(--space-6);margin-bottom:var(--space-8)}.stat-card{background:#fffc;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);border:1px solid rgba(229,231,235,.5);border-radius:var(--radius-2xl);padding:var(--space-6);box-shadow:var(--glass-shadow-xl);display:flex;align-items:center;gap:var(--space-4);transition:var(--transition-slow)}.stat-icon{width:56px;height:56px;border-radius:var(--radius-xl);display:flex;align-items:center;justify-content:center;color:#fff;font-size:20px}.stat-icon.primary{background:linear-gradient(135deg,#175792,#124670)}.stat-icon.success{background:linear-gradient(135deg,var(--success-500) 0%,var(--success-400) 100%)}.stat-icon.warning{background:linear-gradient(135deg,var(--warning-500) 0%,var(--warning-400) 100%)}.stat-icon.info{background:linear-gradient(135deg,var(--info-500) 0%,var(--info-400) 100%)}.stat-content{flex:1}.stat-value{font-family:var(--font-heading);font-size:28px;font-weight:700;color:#111827;line-height:1;margin-bottom:var(--space-1)}.stat-label{font-weight:600;color:#444;margin-bottom:var(--space-1)}.stat-change{font-size:12px;font-weight:500}.stat-change.positive{color:var(--success-400)}.stat-change.negative{color:var(--error-400)}.stat-change.neutral{color:#666}.controls-panel{display:flex;align-items:center;gap:var(--space-4);background:#fffc;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);border:1px solid rgba(229,231,235,.5);border-radius:var(--radius-2xl);padding:var(--space-3) var(--space-4);box-shadow:var(--glass-shadow-lg);margin-bottom:var(--space-6)}.filter-group-inline{display:flex;gap:var(--space-2);align-items:center}.filter-select-compact{padding:var(--space-2) var(--space-3);border:1px solid 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#b027261a}.search-input::placeholder{color:#9ca3af;opacity:.7}.view-toggles{display:flex;background:#ffffffb3;border-radius:var(--radius-lg);padding:var(--space-1)}.toggle-btn{padding:var(--space-2);border:none;background:transparent;border-radius:var(--radius-md);color:#666;cursor:pointer;transition:var(--transition-fast);display:flex;align-items:center;justify-content:center;width:32px;height:32px}.toggle-btn i{font-size:14px;transition:var(--transition-fast)}.toggle-btn:hover{background:#8b9dc326;color:#444}.toggle-btn.active{background:#8b9dc34d;color:#111827;box-shadow:inset 0 1px 3px #0000001a}.toggle-btn.active i{color:#124670}.calls-table-container{background:#fffc;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);border:1px solid rgba(229,231,235,.5);border-radius:var(--radius-2xl);padding:var(--space-6);box-shadow:var(--glass-shadow-xl);overflow:hidden}.calls-table{width:100%;border-collapse:separate;border-spacing:0}.calls-table thead{background:#ffffffb3}.calls-table th{padding:var(--space-4);text-align:left;font-weight:600;font-size:12px;text-transform:uppercase;letter-spacing:.05em;color:#666;border-bottom:1px solid rgba(229,231,235,.5)}.calls-table th:last-child{width:120px;text-align:center;padding-left:var(--space-3);padding-right:var(--space-3)}.calls-table td:last-child{width:120px;padding:var(--space-3);vertical-align:middle;text-align:left}.calls-table tbody tr{transition:var(--transition-normal)}.calls-table tbody tr:hover{background:#8b9dc30d}.calls-table td{padding:var(--space-3) var(--space-4);color:#444;border-bottom:1px solid rgba(148,163,184,.05);vertical-align:middle;height:56px}.caller-info{display:flex;align-items:center;gap:var(--space-3)}.caller-avatar{width:36px;height:36px;background:linear-gradient(135deg,#175792,#124670);border-radius:var(--radius-lg);display:flex;align-items:center;justify-content:center;color:#fff;font-weight:600;font-size:14px}.caller-details{flex:1}.caller-name{font-weight:600;color:#111827;margin-bottom:var(--space-1)}.caller-phone{font-size:12px;color:#888}.call-status{padding:var(--space-1) var(--space-3);border-radius:var(--radius-md);font-size:12px;font-weight:600;display:inline-block}.call-status.completed{background:#10b98133;color:var(--success-400)}.call-status.transferred{background:#f59e0b33;color:var(--warning-400)}.call-status.failed{background:#ef444433;color:var(--error-400)}.call-type{padding:var(--space-1) var(--space-2);background:#8b9dc31a;border-radius:var(--radius-sm);font-size:11px;font-weight:600;color:#175792}.duration-badge{padding:var(--space-2) var(--space-3);background:#ffffffb3;border-radius:var(--radius-md);font-size:12px;font-weight:500;color:#444}.call-actions{display:flex;gap:var(--space-2)}.action-buttons{display:flex;gap:var(--space-2);align-items:center;justify-content:center;min-width:80px}.action-btn{min-width:32px;width:32px;height:32px;background:#ffffffb3;border:1px solid rgba(229,231,235,.5);border-radius:var(--radius-md);flex-shrink:0;display:inline-flex;align-items:center;justify-content:center;color:#666;cursor:pointer;transition:var(--transition-normal);vertical-align:middle}.action-btn:hover{background:#8b9dc333;border-color:#124670;color:#111827}.action-btn.playing{background:#10b98133;border-color:var(--success-400);color:var(--success-400);animation:pulse 2s infinite}.action-btn.starred{color:var(--warning-400)}.action-btn.starred i{filter:drop-shadow(0 0 3px rgba(251,191,36,.5))}@keyframes pulse{0%{box-shadow:0 0 #10b98166}70%{box-shadow:0 0 0 6px #10b98100}to{box-shadow:0 0 #10b98100}}.calls-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(320px,1fr));gap:var(--space-6);margin-top:var(--space-6)}.call-card{background:#fffc;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);border:1px solid rgba(229,231,235,.5);border-radius:var(--radius-2xl);padding:var(--space-6);box-shadow:var(--glass-shadow-xl);transition:var(--transition-slow);position:relative;overflow:hidden;display:flex;flex-direction:column;height:100%;min-height:280px}.call-card:before{content:"";position:absolute;top:0;left:0;right:0;height:4px;background:linear-gradient(90deg,#175792,#124670);opacity:0;transition:opacity .3s ease}.call-card:hover:before{opacity:1}.call-card:hover{opacity:.95;box-shadow:var(--glass-shadow-2xl);background:#fffc}.call-card-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:var(--space-4);padding-bottom:var(--space-4);border-bottom:1px solid rgba(229,231,235,.5)}.call-card-body{display:flex;flex-direction:column;gap:var(--space-3);flex:1}.call-card-body .patient-name{font-family:var(--font-heading);font-size:18px;font-weight:600;color:#111827;margin-bottom:var(--space-1)}.call-card-body .patient-phone{color:#666;font-size:14px;margin-bottom:var(--space-3)}.call-card-stats{display:flex;gap:var(--space-4);margin:var(--space-3) 0}.call-card-stats .stat{display:flex;align-items:center;gap:var(--space-2);font-size:14px;color:#444}.call-card-stats .stat i{color:#124670}.call-card-badges{display:flex;gap:var(--space-2);flex-wrap:wrap;margin-top:auto}.call-card-badges .badge{padding:var(--space-1) var(--space-3);border-radius:var(--radius-md);font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.05em}.call-card-badges .badge.appointment{background:#10b98133;color:var(--success-400)}.call-card-badges .badge.information{background:#b0272626;color:var(--info-400)}.call-card-badges .badge.emergency{background:#ef444433;color:var(--error-400)}.call-card-badges .badge.insurance{background:#f59e0b33;color:var(--warning-400)}.call-card-badges .badge.booked{background:#10b98133;color:var(--success-400)}.call-card-badges .badge.resolved{background:#8b9dc333;color:#175792}.call-card-badges .badge.follow-up{background:#f59e0b33;color:var(--warning-400)}.call-card-badges .badge.urgent{background:#ef444433;color:var(--error-400)}.call-card-footer{display:flex;gap:var(--space-2);margin-top:var(--space-4);padding-top:var(--space-4);border-top:1px solid rgba(148,163,184,.1)}.card-action-btn{flex:1;padding:var(--space-2);background:#ffffffb3;border:1px solid rgba(229,231,235,.5);border-radius:var(--radius-lg);color:#666;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:var(--transition-normal);text-decoration:none}.card-action-btn:hover{background:#8b9dc333;border-color:#124670;color:#111827;opacity:.95}.caller-avatar.large{width:48px;height:48px;font-size:18px;background:linear-gradient(135deg,#175792,#124670);border-radius:var(--radius-xl);display:flex;align-items:center;justify-content:center;color:#fff;font-weight:600;box-shadow:0 4px 8px #8b9dc34d}.call-card-status{display:flex;align-items:center}.call-card-status .status{padding:var(--space-1) var(--space-3);border-radius:var(--radius-md);font-size:12px;font-weight:600}.call-card-status .status.answered{background:#10b98133;color:var(--success-400)}.call-card-status .status.missed{background:#ef444433;color:var(--error-400)}.call-card-status .status.busy{background:#f59e0b33;color:var(--warning-400)}.call-detail-row{display:flex;align-items:center;justify-content:space-between;padding:var(--space-2) 0;border-bottom:1px solid rgba(148,163,184,.05)}.call-detail-label{font-size:12px;color:#888;font-weight:500}.call-detail-value{font-size:14px;color:#444;font-weight:600}.table-footer{display:flex;align-items:center;justify-content:space-between;padding:var(--space-4) var(--space-6);background:#1e293b33;border-top:1px solid rgba(148,163,184,.1);margin-top:var(--space-4);border-radius:0 0 var(--radius-2xl) var(--radius-2xl)}.table-info{font-size:13px;color:#666}.pagination{display:flex;align-items:center;justify-content:center;gap:var(--space-1)}.pagination-btn{width:36px;height:36px;background:#ffffffb3;border:1px solid rgba(229,231,235,.5);border-radius:var(--radius-md);display:flex;align-items:center;justify-content:center;color:#666;cursor:pointer;transition:var(--transition-normal)}.pagination-btn:hover:not(:disabled){background:#8b9dc333;border-color:#124670;color:#111827}.pagination-btn:disabled{opacity:.5;cursor:not-allowed}.pagination-btn.active{background:linear-gradient(135deg,#175792,#124670);color:#fff;border-color:#124670}.pagination-info{font-size:14px;color:#666;margin:0 var(--space-4)}.page-ellipsis{color:#888;padding:0 var(--space-2);font-size:14px}.modal-overlay{position:fixed;top:0;left:0;right:0;bottom:0;background:#00000080;-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);display:flex;align-items:center;justify-content:center;z-index:1000}.modal-content{background:#fffffffa;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);border:1px solid rgba(229,231,235,.6);border-radius:var(--radius-2xl);padding:var(--space-8);box-shadow:0 25px 50px -12px #00000040;max-width:600px;width:90%;max-height:80vh;overflow-y:auto}.modal-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:var(--space-6)}.modal-title{font-family:var(--font-heading);font-size:24px;font-weight:600;color:#111827}.modal-close{width:36px;height:36px;background:#e5e7eb4d;border:1px solid rgba(229,231,235,.6);border-radius:var(--radius-lg);display:flex;align-items:center;justify-content:center;color:#666;cursor:pointer;transition:var(--transition-normal)}.modal-close:hover{background:#ef444433;border-color:var(--error-400);color:var(--error-400)}@media (max-width: 1200px){.call-stats-grid{grid-template-columns:repeat(2,1fr)}.calls-grid{grid-template-columns:1fr}}@media (max-width: 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rgba(229,231,235,.5);border-radius:var(--radius-xl);padding:var(--space-6);cursor:pointer;transition:var(--transition-normal);position:relative;overflow:hidden;box-shadow:var(--glass-shadow-md)}.crm-customer-card:before{content:"";position:absolute;top:0;left:0;right:0;height:3px;background:linear-gradient(90deg,#175792,var(--silver-500));opacity:0;transition:var(--transition-normal)}.crm-customer-card:hover{background:#ffffffe6;transform:translateY(-4px);box-shadow:var(--glass-shadow-xl);border-color:#e5e7eb99}.crm-customer-card:hover:before{opacity:1}.crm-card-header{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:var(--space-5)}.crm-customer-info{display:flex;align-items:center;gap:var(--space-3)}.crm-customer-avatar{width:48px;height:48px;border-radius:50%;background:linear-gradient(135deg,#175792 0%,var(--silver-500) 100%);display:flex;align-items:center;justify-content:center;font-size:1.25rem;font-weight:700;font-family:var(--font-heading);color:#fff;box-shadow:var(--glass-shadow-md)}.crm-customer-name{margin:0 0 var(--space-1) 0;font-size:1.125rem;font-weight:600;font-family:var(--font-heading);color:#111827;display:flex;align-items:center;gap:8px}.crm-customer-phone{margin:0;font-size:.875rem;color:#888;font-family:var(--font-body)}.crm-segment-badge{padding:var(--space-2) var(--space-3);border-radius:var(--radius-2xl);font-size:.75rem;font-weight:600;text-transform:uppercase;letter-spacing:.05em;font-family:var(--font-body)}.crm-segment-badge.success{background:#10b9811a;color:var(--success-400);border:1px solid rgba(16,185,129,.2)}.crm-segment-badge.warning{background:#f59e0b1a;color:var(--warning-400);border:1px solid rgba(245,158,11,.2)}.crm-segment-badge.danger{background:#ef44441a;color:var(--error-400);border:1px solid rgba(239,68,68,.2)}.crm-metrics-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:var(--space-3);margin-bottom:var(--space-5)}.crm-metric{display:flex;flex-direction:column;align-items:center;text-align:center;padding:var(--space-3);background:var(--gray-100);border-radius:var(--radius-lg);transition:var(--transition-normal)}.crm-metric:hover{background:var(--gray-200)}.crm-metric i{font-size:1.25rem;color:#124670;margin-bottom:var(--space-2)}.crm-metric-value{font-size:1.25rem;font-weight:700;font-family:var(--font-heading);color:#111827;margin-bottom:var(--space-1)}.crm-metric-label{font-size:.675rem;color:#999;text-transform:uppercase;letter-spacing:.05em;font-weight:600;font-family:var(--font-body)}.crm-timeline-info{margin-bottom:var(--space-5);padding:var(--space-3);background:var(--gray-100);border-radius:var(--radius-lg)}.crm-timeline-item{display:flex;align-items:center;gap:var(--space-2);margin-bottom:var(--space-2);font-size:.8125rem;color:#888;font-family:var(--font-body)}.crm-timeline-item:last-child{margin-bottom:0}.crm-timeline-item i{color:#999;width:16px;font-size:.875rem}.crm-card-actions{display:grid;grid-template-columns:repeat(3,1fr);gap:var(--space-2)}.crm-action-btn{padding:var(--space-2) var(--space-3);background:var(--gray-200);border:1px solid rgba(229,231,235,.5);border-radius:var(--radius-lg);color:#888;font-size:.75rem;font-family:var(--font-body);font-weight:600;cursor:pointer;transition:var(--transition-normal);display:flex;align-items:center;justify-content:center;gap:var(--space-2);text-transform:uppercase;letter-spacing:.025em}.crm-action-btn:hover{background:#0f172ab3;color:#111827;transform:translateY(-1px);box-shadow:var(--glass-shadow-sm)}.crm-action-btn.primary{background:linear-gradient(135deg,#3b82f633,#b027264d);border-color:#b027264d;color:#124670}.crm-action-btn.primary:hover{background:linear-gradient(135deg,#b027264d,#3b82f666);box-shadow:0 4px 12px #3b82f633;border-color:#3b82f666;color:var(--info-300)}.crm-action-btn i{font-size:.875rem}.crm-action-btn.vip-toggle{background:#ffd7001a;border:1px solid rgba(255,215,0,.3);color:#888;font-size:1rem;transition:all .3s ease}.crm-action-btn.vip-toggle:hover{background:#ffd70033;border-color:gold;color:gold;transform:translateY(-2px)}.crm-action-btn.vip-toggle.is-vip{background:linear-gradient(135deg,#ffd70033,#ffa50033);border-color:gold;color:gold;box-shadow:0 2px 8px #ffd7004d}.crm-action-btn.vip-toggle.is-vip:hover{background:#ffd7001a;color:#888;border-color:#ffd7004d;box-shadow:none}.vip-badge-mini{display:inline-flex;align-items:center;justify-content:center;padding:2px 6px;border-radius:12px;font-size:14px;font-weight:600;margin-left:8px;vertical-align:middle;transition:all .3s ease;cursor:pointer}.vip-badge-mini.is-vip{background:linear-gradient(135deg,gold,orange);color:#fff;box-shadow:0 2px 6px #ffd7004d;animation:shimmer 2s infinite}.vip-badge-mini.not-vip{background:transparent;color:#999;border:1px solid var(--gray-300)}.vip-badge-mini.not-vip:hover{color:gold;border-color:gold;background:#ffd7001a;transform:scale(1.1)}.vip-badge-mini.is-vip:hover{transform:scale(1.1);box-shadow:0 4px 10px #ffd70066}.crm-no-results{grid-column:1 / -1;text-align:center;padding:var(--space-16) var(--space-6);color:#999}.crm-no-results i{margin-bottom:var(--space-5);opacity:.5;color:var(--gray-300)}.crm-no-results h3{margin:0 0 var(--space-3) 0;color:#888;font-size:1.25rem;font-family:var(--font-heading);font-weight:600}.crm-no-results p{margin:0;font-size:.875rem;color:#999;font-family:var(--font-body)}.lead-history-container{padding:var(--space-6);max-width:1400px;margin:0 auto}.history-header{display:flex;align-items:center;gap:var(--space-5);margin-bottom:var(--space-8)}.back-button{padding:var(--space-2) var(--space-4);background:#fffc;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);color:#111827;border:1px solid rgba(229,231,235,.5);border-radius:var(--radius-lg);cursor:pointer;font-size:.875rem;font-family:var(--font-body);font-weight:600;transition:var(--transition-normal);display:flex;align-items:center;gap:var(--space-2)}.back-button:hover{background:#ffffffe6;transform:translate(-2px);border-color:#e5e7eb99}@media (max-width: 1024px){.crm-customers-grid{grid-template-columns:repeat(auto-fill,minmax(340px,1fr))}}@media (max-width: 768px){.crm-stats-row{grid-template-columns:repeat(2,1fr)}.crm-customers-grid{grid-template-columns:1fr}.crm-controls{flex-direction:column}.crm-search{min-width:100%}.crm-filters{width:100%;flex-wrap:wrap}.crm-select{flex:1;min-width:calc(50% - var(--space-2))}.crm-title{font-size:1.5rem}.crm-stat-value{font-size:1.75rem}}@media (max-width: 480px){.crm-metrics-grid,.crm-card-actions{grid-template-columns:1fr}.crm-select{min-width:100%}}.message-type-buttons{display:flex;gap:10px;margin-top:10px}.type-btn{flex:1;padding:12px;background:#ffffffe6;border:1px solid rgba(229,231,235,.6);border-radius:8px;color:var(--gray-700);cursor:pointer;transition:all .3s ease;display:flex;align-items:center;justify-content:center;gap:8px;font-size:14px;font-weight:500}.type-btn:hover:not(.disabled):not(:disabled){background:var(--white);border-color:var(--primary-400);transform:translateY(-1px)}.type-btn.active{background:#175792;color:#fff;border-color:#124670;box-shadow:0 2px 8px #b027264d}.type-btn.disabled,.type-btn:disabled{opacity:.4;cursor:not-allowed;background:var(--gray-200)}.type-btn.disabled:hover,.type-btn:disabled:hover{transform:none;border-color:#e5e7eb99}.warning-text{margin-top:12px;padding:10px;background:#ef44441a;border:1px solid rgba(239,68,68,.2);border-radius:6px;color:var(--error-400);font-size:14px;display:flex;align-items:center;gap:8px}.warning-text i{color:var(--error-500)}.lead-history-container{padding:var(--space-6);max-width:1400px;margin:0 auto;min-height:calc(100vh - 80px)}.history-header{margin-bottom:var(--space-6)}.header-content{margin-top:var(--space-4)}.header-main{display:flex;justify-content:space-between;align-items:center;flex-wrap:wrap;gap:var(--space-4)}.header-main h1{font-size:2rem;font-weight:700;color:#111827;margin:0;display:flex;align-items:baseline;gap:var(--space-3)}.phone-subtitle{font-size:1rem;color:#888;font-weight:400;margin-left:var(--space-2)}.header-actions{display:flex;gap:var(--space-3);flex-wrap:wrap}.action-btn{padding:var(--space-3) var(--space-4);background:#fffc;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);border:1px solid rgba(229,231,235,.5);border-radius:var(--radius-lg);color:#111827;font-size:.875rem;font-weight:600;cursor:pointer;transition:var(--transition-normal);display:flex;align-items:center;gap:var(--space-2)}.action-btn:hover{transform:translateY(-2px);box-shadow:var(--glass-shadow-md)}.action-btn.primary{background:linear-gradient(135deg,#3b82f633,#b027264d);border-color:#b027264d;color:#124670}.action-btn.primary:hover{background:linear-gradient(135deg,#b027264d,#3b82f666);border-color:#3b82f666;box-shadow:0 4px 12px #3b82f633}.action-btn.secondary{background:linear-gradient(135deg,#10b98133,#10b9814d);border-color:#10b9814d;color:var(--success-400)}.action-btn.secondary:hover{background:linear-gradient(135deg,#10b9814d,#10b98166);border-color:#10b98166;box-shadow:0 4px 12px #10b98133}.action-btn.tertiary{background:linear-gradient(135deg,#a855f733,#a855f74d);border-color:#a855f74d;color:var(--purple-400)}.action-btn.tertiary:hover{background:linear-gradient(135deg,#a855f74d,#a855f766);border-color:#a855f766;box-shadow:0 4px 12px #a855f733}.timeline-summary{margin-bottom:var(--space-6)}.summary-card{background:#fffc;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);border:1px solid rgba(229,231,235,.5);border-radius:var(--radius-xl);padding:var(--space-6);box-shadow:var(--glass-shadow-md)}.summary-card h3{margin:0 0 var(--space-4) 0;color:#111827;font-size:1.25rem;font-weight:600}.summary-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(250px,1fr));gap:var(--space-4)}.summary-item{display:flex;flex-direction:column;gap:var(--space-1)}.summary-item .label{font-size:.75rem;color:#999;text-transform:uppercase;letter-spacing:.05em;font-weight:600}.summary-item .value{font-size:1rem;color:#111827;font-weight:500}.summary-item .status-new{color:#124670}.summary-item .status-contacted{color:var(--warning-400)}.summary-item .status-qualified{color:var(--success-400)}.summary-item .priority-1{color:var(--error-400)}.summary-item .priority-2{color:var(--warning-400)}.summary-item .priority-3{color:#124670}.history-tabs{display:flex;gap:var(--space-2);margin-bottom:var(--space-6);border-bottom:1px solid rgba(229,231,235,.5);overflow-x:auto;padding-bottom:0}.history-tabs .tab{padding:var(--space-3) var(--space-4);background:transparent;border:none;border-bottom:2px solid transparent;color:#888;font-size:.875rem;font-weight:600;cursor:pointer;transition:var(--transition-normal);display:flex;align-items:center;gap:var(--space-2);white-space:nowrap;position:relative;margin-bottom:-1px}.history-tabs .tab:hover{color:var(--gray-700);background:var(--gray-100)}.history-tabs .tab.active{color:#124670;border-bottom-color:#124670;background:#3b82f60d}.history-tabs .tab i{font-size:.875rem}.history-content{background:#fffc;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);border:1px solid rgba(229,231,235,.5);border-radius:var(--radius-xl);padding:var(--space-6);min-height:400px;box-shadow:var(--glass-shadow-md)}.timeline-view{max-width:900px;margin:0 auto}.timeline{position:relative;padding-left:var(--space-8)}.timeline:before{content:"";position:absolute;left:20px;top:0;bottom:0;width:2px;background:linear-gradient(to bottom,#175792,#e5e7eb)}.timeline-item{position:relative;margin-bottom:var(--space-6);padding-bottom:var(--space-6);border-bottom:1px solid rgba(229,231,235,.3)}.timeline-item:last-child{border-bottom:none;margin-bottom:0;padding-bottom:0}.timeline-marker{position:absolute;left:-46px;top:0;width:40px;height:40px;background:#fff;border:2px solid #175792;border-radius:50%;display:flex;align-items:center;justify-content:center;box-shadow:0 2px 8px #0000001a}.timeline-marker .event-icon{color:#175792;font-size:1rem}.timeline-content{background:#fff;border:1px solid rgba(229,231,235,.5);border-radius:var(--radius-lg);padding:var(--space-4);box-shadow:var(--glass-shadow-sm);transition:all .3s ease}.timeline-content:hover{box-shadow:var(--glass-shadow-md);transform:translateY(-2px)}.event-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:var(--space-3);padding-bottom:var(--space-3);border-bottom:1px solid rgba(229,231,235,.3)}.event-type{font-weight:600;color:#111827;font-size:.95rem}.event-time{font-size:.8rem;color:#6b7280}.event-details{display:grid;gap:var(--space-2)}.detail-item{display:flex;gap:var(--space-2);font-size:.875rem}.detail-key{color:#6b7280;font-weight:500;min-width:120px}.detail-value{color:#111827}.events-view{max-width:1200px;margin:0 auto}.filter-bar{display:flex;gap:var(--space-3);margin-bottom:var(--space-6);flex-wrap:wrap}.search-input{flex:1;min-width:300px;padding:var(--space-3) var(--space-4);background:#fff;border:1px solid rgba(229,231,235,.6);border-radius:var(--radius-lg);color:#111827;font-size:.875rem;transition:all .3s ease}.search-input:focus{outline:none;border-color:#175792;box-shadow:0 0 0 3px #b027261a}.filter-select{padding:var(--space-3) var(--space-4);background:#fff;border:1px solid rgba(229,231,235,.6);border-radius:var(--radius-lg);color:#111827;font-size:.875rem;cursor:pointer;transition:all .3s ease;min-width:200px}.filter-select:focus{outline:none;border-color:#175792;box-shadow:0 0 0 3px #b027261a}.events-list{display:grid;gap:var(--space-4)}.event-card{background:#fff;border:1px solid rgba(229,231,235,.5);border-radius:var(--radius-lg);padding:var(--space-5);transition:all .3s ease;box-shadow:var(--glass-shadow-sm)}.event-card:hover{box-shadow:var(--glass-shadow-md);transform:translateY(-2px);border-color:#b027264d}.event-card .event-header{display:flex;align-items:center;gap:var(--space-3);margin-bottom:var(--space-4)}.event-card .event-icon{color:#175792;font-size:1.25rem}.communications-view{display:flex;flex-direction:column;gap:var(--space-3);max-width:800px;margin:0 auto;padding:var(--space-4)}.sms-bubble{max-width:70%;display:flex;flex-direction:column;gap:var(--space-2);animation:slideIn .3s ease}.sms-bubble.inbound{align-self:flex-start}.sms-bubble.outbound{align-self:flex-end}.sms-header{display:flex;align-items:center;gap:var(--space-2);font-size:.7rem;color:#6b7280;padding:0 var(--space-2)}.sms-bubble.inbound .sms-header{flex-direction:row}.sms-bubble.outbound .sms-header{flex-direction:row-reverse}.sms-icon{font-size:.75rem}.sms-time{font-weight:500}.sms-message{padding:var(--space-3) var(--space-4);border-radius:var(--radius-lg);font-size:.9rem;line-height:1.5;word-wrap:break-word;box-shadow:0 1px 2px #0000001a;animation:fadeIn .3s ease}.sms-bubble.inbound .sms-message{background:#fff;border:1px solid rgba(229,231,235,.6);border-radius:var(--radius-lg) var(--radius-lg) var(--radius-lg) 4px;color:#111827}.sms-bubble.outbound .sms-message{background:linear-gradient(135deg,#175792,#124670);border-radius:var(--radius-lg) var(--radius-lg) 4px var(--radius-lg);color:#fff;border:1px solid #124670}@keyframes slideIn{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}.communication-card{background:#fff;border:1px solid rgba(229,231,235,.5);border-radius:var(--radius-lg);padding:var(--space-5);transition:all .3s ease;box-shadow:var(--glass-shadow-sm);width:100%;max-width:100%}.communication-card:hover{box-shadow:var(--glass-shadow-md);transform:translateY(-2px);border-color:#b027264d}.comm-header{display:flex;align-items:center;gap:var(--space-3);margin-bottom:var(--space-4);flex-wrap:wrap}.comm-icon{color:#175792;font-size:1.25rem;width:40px;height:40px;background:#b027261a;border-radius:50%;display:flex;align-items:center;justify-content:center}.comm-type{font-weight:600;color:#111827;font-size:.9rem;text-transform:uppercase;letter-spacing:.05em}.comm-direction{padding:var(--space-1) var(--space-3);background:#e5e7eb4d;border-radius:var(--radius-full);font-size:.75rem;font-weight:600;color:#6b7280;display:flex;align-items:center;gap:var(--space-1)}.comm-direction.inbound{background:#22c55e1a;color:var(--success-400)}.comm-direction.outbound{background:#3b82f61a;color:var(--info-400)}.comm-time{margin-left:auto;font-size:.8rem;color:#6b7280}.comm-duration{display:flex;align-items:center;gap:var(--space-2);font-size:.875rem;color:#6b7280;margin-bottom:var(--space-3)}.comm-content{background:#f9fafbcc;border:1px solid rgba(229,231,235,.5);border-radius:var(--radius-md);padding:var(--space-4);color:#111827;font-size:.875rem;line-height:1.6;margin-top:var(--space-3)}.view-call-btn{margin-top:var(--space-4);padding:var(--space-2) var(--space-4);background:linear-gradient(135deg,#b027261a,#3b82f633);border:1px solid rgba(176,39,38,.3);border-radius:var(--radius-lg);color:#175792;font-weight:600;cursor:pointer;transition:all .3s ease;font-size:.875rem}.view-call-btn:hover{background:linear-gradient(135deg,#b0272633,#3b82f64d);transform:translateY(-1px);box-shadow:0 2px 8px #b0272633}.calls-view{display:grid;gap:var(--space-4);max-width:1200px;margin:0 auto}.call-card{background:#fff;border:1px solid rgba(229,231,235,.5);border-radius:var(--radius-lg);padding:var(--space-5);cursor:pointer;transition:all .3s ease;box-shadow:var(--glass-shadow-sm)}.call-card:hover{box-shadow:var(--glass-shadow-md);transform:translateY(-2px);border-color:#b027264d}.call-card.selected{border-color:#175792;box-shadow:0 0 0 3px #b027261a}.call-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:var(--space-4);padding-bottom:var(--space-3);border-bottom:1px solid rgba(229,231,235,.3)}.call-time{font-size:.95rem;font-weight:600;color:#111827}.call-status{padding:var(--space-1) var(--space-3);border-radius:var(--radius-full);font-size:.75rem;font-weight:600;text-transform:uppercase}.call-status.completed{background:#22c55e1a;color:var(--success-400)}.call-status.failed{background:#ef44441a;color:var(--error-400)}.call-status.in-progress{background:#3b82f61a;color:var(--info-400)}.call-details{display:flex;flex-direction:column;gap:var(--space-3)}.detail-row{display:flex;justify-content:space-between;align-items:center;font-size:.875rem}.detail-row span:first-child{color:#6b7280;font-weight:500}.detail-row span:last-child{color:#111827;font-weight:600}.call-badge{display:inline-flex;align-items:center;gap:var(--space-2);padding:var(--space-2) var(--space-3);border-radius:var(--radius-full);font-size:.75rem;font-weight:600;margin-top:var(--space-2)}.call-badge.appointment{background:#22c55e1a;color:var(--success-400);border:1px solid rgba(34,197,94,.2)}.call-badge.lead{background:#3b82f61a;color:var(--info-400);border:1px solid rgba(59,130,246,.2)}.call-badge.transfer{background:#a855f71a;color:var(--purple-400);border:1px solid rgba(168,85,247,.2)}.overview-view{display:grid;gap:var(--space-6)}.overview-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(300px,1fr));gap:var(--space-4)}.overview-card{background:var(--gray-100);-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);border:1px solid rgba(229,231,235,.5);border-radius:var(--radius-lg);padding:var(--space-5);transition:var(--transition-normal)}.overview-card:hover{background:var(--gray-200);box-shadow:var(--glass-shadow-lg);transform:translateY(-2px)}.overview-card h3{margin:0 0 var(--space-4) 0;color:#111827;font-size:1rem;font-weight:600;display:flex;align-items:center;gap:var(--space-2)}.overview-card h3 i{color:#124670;font-size:1.125rem}.journey-metrics{display:grid;grid-template-columns:repeat(2,1fr);gap:var(--space-3);margin-bottom:var(--space-4)}.metric{text-align:center;padding:var(--space-3);background:var(--gray-200);border-radius:var(--radius-md)}.metric-value{display:block;font-size:1.5rem;font-weight:700;color:#111827;margin-bottom:var(--space-1)}.metric-label{font-size:.75rem;color:#999;text-transform:uppercase;letter-spacing:.05em}.journey-timeline-mini{display:flex;align-items:center;justify-content:space-between;position:relative;padding:var(--space-3) 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